ROGER D. COOK

+1 210 764 3726

roger@rogerdcook.com

www.linkedin.com/in/rogerdcook

www.rogerdcook.com

SOFTWARE AND HARDWARE QUALITY PROFESSIONAL

Engineer with an unparalleled record of solving complex problems, clearing extremely long delays. Tested and integrated varied systems and products to discern the "big picture," speeding up some tasks by as much as 95%.

Areas of Skill and Technical expertise include:

• Quality Assurance
• User Acceptance Testing
• System Integration
• Requirements Analysis
• Performance Testing
• Agile / Scrum
• Functional Testing
• Capacity Testing
• Test Driven Development
• Regression Testing
• Root Cause Analysis
• Technical Training

• LANGUAGES (WRITING):
  • Perl
  • Expect
  • Tcl
  • SQL
  • TL1
  • XML
  • KML
• LANGUAGES (TESTING):
  • C++
  • Java
  • Proprietary Languages
  • C#
  • .NET
• TECHNOLOGIES:
  • CDMA
  • CDMA2000
  • LTE
  • Packet Data
  • MSS15K
  • 1xRTT
  • EDGE
  • ROADM
  • SONET/SDH
  • DWDM
  • VoIP
  • QoS
  • GoS
  • E911
  • CALEA
  • WPS
  • OAM
  • ATM
  • Cellular
  • SS7
  • IS41
  • ANSI41
  • TCP/IP
  • SNTP
  • ISUP
  • TCAP
  • Nortel Networks
  • Ericsson
  • Fujitsu Network Communications
  • Samsung
  • WSS
  • RSA Archer
• TOOLS:
  • MySQL
  • HP/Mercury Quality Center
  • Spirent
  • Spectrum Analyzer
  • Signal Generator
  • MSC
  • SMSC
  • PDSN
  • GMSC
  • JIRA
  • Selenium
  • QPST
  • QXDM
• OPERATING SYSTEMS:
  • MS Windows (3.1-7)
  • Linux

PROFESSIONAL EXPERIENCE

RSA, The Security Division of EMC

Overland Park, KS

2012 - 2013

SENIOR QUALITY ENGINEER

Wrote and ran test cases on RSA's state-of-the-art Governance, Risk Management, and Compliance software, Archer. Drove improvements through Agile / Scrum methodology and Test Driven Development.

• Wrote and executed tests for a feature that had not been disclosed to QE, completing testing in 2 weeks, 2 4 4 weeks faster than usual.
• Evaluated full regression suite, determining about 20% of test cases were unnecessary.

CONSULTANT

Lenexa, KS

2011 - 2012

Conducted projects for clients, such as:

• Collabera (Client IBM)

  Test Specialist

  • Assisted Sprint and IBM in running and testing STIC Lab, testing software that subscribers and customer service agents interacted with.

• Adex Telecom (Client Ericsson)

  Services / RF Engineer

  • Conducted testing in Sprint's Network Development Lab, ensuring all new technologies worked correctly before field deployment.
  • Tested cellular communications OA&M systems, finding day one issues in automated scripts.
  • Debugged phone-computer interfaces to allow reprogramming, provisioning, and software changes.

THE NIELSEN COMPANY

Richardson, TX

2009 - 2011

NETWORK ENGINEER

Ran unique research lab to determine SS7 signal responses for different carriers, phones, and devices in order to determine signatures for Nielsen's Flowshare product suite.

• Enabled trial of international Flowshare testing by developing solution to query phones in Belgium, Poland, and Romania via SS7 using the equivalent of the NANPA LERG and NPA/NXX codes.
• Allowed testing of previously untestable devices such as Amazon Kindles, utilizing innovative techniques to reveal characteristics such as phone numbers.

CONSULTANT

Various Locations

2008 - 2009

• Zero Chaos (Client: Ericsson, formerly Nortel Networks)

  System Upgrade Technician

  • Upgraded live cellular systems in short time, preserving and enhancing their functionality.
  • Lowered company's and client's costs by quickly learning how to upgrade multiple parts of the system, while other consultants specialized in a subsystem, enabling the company to send fewer resources to customer sites.
• Wipro Limited (Client: Fujitsu Network Communications, Richardson, TX)

  Test Engineer

  • Tested state-of-the-art ROADM and DWDM transmission equipment, writing test cases and other documentation, executing, and documenting any non-compliances found, and pursuing to resolution.
  • Shaved hours off runs of common tests by automating several procedures using Tcl and Expect.

ERICSSON

Formerly Nortel Networks

Richardson, TX

1996 - 2008

• VALIDATION ENGINEER II

  2004 - 2008

  Deployed new software and hardware to first market customer sites.

  • Reduced performance problem localization time by 90% by creating a Perl tool to automatically map locations of cell sites.
  • Enabled rapid response to system performance changes by providing timely analysis of metrics such as dropped calls or ineffective attempts on live systems.
  • Increased sales to many smaller customers by demonstrating various features including ISUP protocol changes.
  • Improved collection routines for performance data, reducing lost and unavailable data by 60%.

• MEMBER OF SCIENTIFIC STAFF (TEST)

  1996 - 2004

  Wrote and executed test plans and test cases for analog and digital cellular systems before the software was fielded.

  • Ended two-week hold on delivery by deciphering and solving a difficult technical problem.
  • Reduced manual diagnostic time by 95% by writing a Tcl and Expect script to automatically diagnose and document complex internal system problems.
  • Authored Perl tool that greatly eased capacity testing of cellular control channels, reducing setup time by 15%.
  • Enabled computer science graduates to understand electrical engineering concepts by designing new hire training class on test equipment such as signal generators and spectrum analyzers.

EDUCATION

BSEE

Electrical Engineering (Telecommunications)

The University of Texas at Dallas

Richardson, TX